Product Licensing
Catalyst products are licensed per user, which means that each developer using the product is required to own a license for their individual copy. It is important to note that our products are licensed to a specific user, not a company or organization as a whole. It is permissible to install the software on more than one system, as long as there is no possibility that the software may be used by anyone other than the licensed developer. For example, a developer is permitted to install a copy of the software on a workstation, home computer and laptop as long as that he is the only person who has access to the software. An organization may transfer ownership of a license from one developer to another by contacting the Catalyst business offices at sales@activepatch.com or calling 1-760-228-9653 during normal business hours.
For those products which include redistributable software components, those components may be included with your software once a development license has been purchased. There are no additional runtime licensing fees or royalties charged for products which use Catalyst component software. A development license entitles you to create any number of applications which use one or more of the components, and those applications can be redistributed to any number of end users.
We realize that providing you with first class technical support is as important as creating stable software which meets your development needs. Free technical support through our online technical references, Knowledge Base, support forums, website and e-mail are all part of our commitment to meeting this goal. Most issues are responded to and resolved in the same business day.
With the exception of limited support for evaluators, please remember that technical support is only available to registered developers. Those developers who have not registered the product will not be able to obtain technical support or purchase per-incident support. Because our products are licensed to a single developer, only the registered developer may request support for that product.
When you submit a technical support request, please be sure to include your product serial number and support contract number, if you have one. This helps us streamline the support process and ensures that you get the fastest response to your question or problem. We look forward to meeting your development needs today and into the future, and welcome your feedback as we continue to improve our products and services.